To ensure we can assist every customer effectively, please use our email info@thecreatet.com for all inquiries. As a small team committed to quality support, we currently focus our resources on written communication to provide detailed and trackable solutions.

Important Tip: Check spam, Monitor your junk folder, and adjust email filters if needed.

If you notice an error in your order, please contact us within 1 hour of purchase through the email above. This allows us to resolve issues swiftly before processing begins.

It is suitable for children aged 3 to 12.

Shipping costs are the same within the United States. For international shipping, please contact customer service.

U.S. Shipping Rates:

Peak Season: November – January

TWP-GP-2: $129.65 (Peak Season) / $59.85 (Off-Peak Season)

Includes insurance for items up to $100 in value. An additional insurance fee of approximately $2.30 is required for every $100 exceeding this amount.

TWP-GP-3: $37.47 (Peak Season) / $27.78 (Off-Peak Season)

Includes insurance for items up to $100 in value. An additional insurance fee of approximately $2.30 is required for every $100 exceeding this amount.

TWP-TS: (Peak Season) / (Off-Peak Season)

Includes insurance for items up to $100 in value. An additional insurance fee of approximately $2.30 is required for every $100 exceeding this amount. -- Shipping rates will be provided tomorrow morning.

AWW: (Peak Season) / (Off-Peak Season)

Includes insurance for items up to $100 in value. An additional insurance fee of approximately $2.30 is required for every $100 exceeding this amount. -- Shipping rates will be provided tomorrow morning.

We ship from our location at Los Angeles, California to all contiguous US states.

You can regularly wipe it with a soft dry cloth or a damp cloth. We recommend alcohol-free cleaners, such as hand soap. It should not be submerged in water or exposed to heavy friction.

Store it in a dry environment at room temperature, away from direct sunlight.

We offer a limited warranty service for all products. The warranty period for each product is 1 years. During the warranty period, we will cover issues such as severe cracking, deformation, and significant paint discoloration (excluding damage caused by human error), as well as the abnormal functioning of electronic components.

The return process is as follows:

Contact customer service to request a return: Please email customer service at info@thecreatet.com.
Provide relevant evidence: This includes photos showing the product and packaging in good condition, ensuring it doesn’t affect resale.
Customer service approves the return and provides a return label: Once the return request is approved, we will send you a return label.
Print and attach the return label: Print the return label and attach it to the outer box.
Wait for pick-up: The courier will pick up the package within 2 business days.
Return Shipping Fees: For non-quality-related returns, the customer will be responsible for both the return shipping cost and the actual cost of the initial shipment. These costs will be deducted from the refund amount.