Contact FAQs

To ensure we can assist every customer effectively, please use our email info@thecreatet.com for all inquiries. As a small team committed to quality support, we currently focus our resources on written communication to provide detailed and trackable solutions.

Important Tip: Check spam, Monitor your junk folder, and adjust email filters if needed.

If you notice an error in your order, please contact us within 1 hour of purchase through the email above. This allows us to resolve issues swiftly before processing begins.

You can view the addresses of our headquarters and regional offices on the Contact Us page. Click the map icon next to the address for real-time navigation via apps like Google Maps.

Our team replies to all inquiries within 1-2 business days. Responses may be slightly delayed during peak periods.

Follow us on Tiktok, Instagram, Facebook, Pinterest, and X for updates, news, and community discussions. Send a direct message (DM) for quick queries, or tag us in posts — we’d love to hear from you!

Send your proposal to info@thecreatet.com with the subject line “Partnership Application - [Your Company Name].” We’ll review and respond within 5 business days.