Support
Ordering and Shipping FAQs
Ordering and Shipping FAQs
Before your board arrives.
If you still can’t find the answers you’re looking for, reach out to us, and we’ll be happy to help!
Is shipping Free?
No, the shipping is NOT free.
Where do you ship?
We ship from our location at Los Angeles, California to all contiguous US states.
What are shipping costs?
For peak seasons like Christmas, Thanksgiving, and other holidays, shipping costs are likely to increase.
For example, with the TWP products, the shipping cost for the TWP-GC-2, which is larger in size, will increase by around $120 during the peak season. In contrast, during the off-season, the cost is only $60. Similarly, the shipping cost for the TWP-GC-3 will rise to $40 in the peak season, but only $30 during the off-season.
These fluctuations in shipping costs are largely determined by the price changes set by the logistics companies we work with.
If you enjoy our products, we highly recommend placing your orders during the off-season to avoid the higher shipping rates typically seen in the peak season.
For example, with the TWP products, the shipping cost for the TWP-GC-2, which is larger in size, will increase by around $120 during the peak season. In contrast, during the off-season, the cost is only $60. Similarly, the shipping cost for the TWP-GC-3 will rise to $40 in the peak season, but only $30 during the off-season.
These fluctuations in shipping costs are largely determined by the price changes set by the logistics companies we work with.
If you enjoy our products, we highly recommend placing your orders during the off-season to avoid the higher shipping rates typically seen in the peak season.
Is the product packaging secure?
Yes, the product packaging is secure!
How is it ensured that the product will not be damaged during shipping?
Our packaging design has undergone multiple drop tests to ensure that the product arrives safely during transit!
How can I track my order?
You can check your order details through your shopping cart, email confirmation, or by accessing the "Order History" under "My Account." Please monitor the progress of your order regularly. Orders are shipped within 24 hours after ordering.
How long does delivery take? Is expedited shipping available?
Delivery takes 3-6 business days after placing the order (24 hours for processing and 2-5 business days for shipping). Expedited shipping is not available.
Can I change or cancel my order? If so, how do I do it?
If your order has not been processed yet, you can cancel or modify it directly on our profile for a full refund.
If your order has already been processed, please contact customer service for cancellation. The refund will be issued minus a $25 fee to cover the costs incurred during the order interception.
If your order has been processed or shipped and you need to change the address, please contact customer service. A $24 fee will be charged to cover the address modification costs.
If your order has already shipped and you want to cancel it, please contact customer service. They will initiate a return request. Once the returned item is received and inspected, the refund will be processed, minus the outbound and return shipping fees and a $25 handling fee. The refund will be processed within 14 business days.
If your order has already been processed, please contact customer service for cancellation. The refund will be issued minus a $25 fee to cover the costs incurred during the order interception.
If your order has been processed or shipped and you need to change the address, please contact customer service. A $24 fee will be charged to cover the address modification costs.
If your order has already shipped and you want to cancel it, please contact customer service. They will initiate a return request. Once the returned item is received and inspected, the refund will be processed, minus the outbound and return shipping fees and a $25 handling fee. The refund will be processed within 14 business days.
Do you support group buying or bulk ordering?
Yes, we support group buying or bulk ordering. If needed, please contact customer service.